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that was unnerving

C and I went down to San Diego over the weekend, spending Saturday at a New Year's Eve party with many of our San Diego friends, and Sunday visiting C's father, who is in his nineties. There is a fairly convenient Greyhound route, so that's how we planned to travel.

On Saturday, we arrived at the local Greyhound station, an hour before departure, planning to buy our tickets. And there on the door was a handwritten sign saying the station would be closed on December 24, 25, and 31 and January 1! There had been no announcement of this on the Web site. This was an unpleasant surprise, as we didn't have any other way to get to San Diego. I asked the driver on an earlier departing bus, and he said that we might be able to board in Riverside, travel to San Diego, and buy our tickets there, retroactively. This wasn't really convenient, as we had made arrangements to be picked up in Escondido, but after a couple of phone calls we had things lined up to get us to the party.

We also talked with another would-be passenger, who suggested that if we couldn't work things out with Greyhound, he could call Lyft, and we could pool our money for the trip; the amount we'd planned to spend on bus tickets would likely be enough, he said.

As it turned out, when the bus driver got there, she talked with those of us who didn't have tickets, called the Greyhound offices on her cell phone, took our money, and wrote down ticket numbers for us. So arrangements were in place to cover for the office being closed. But we all could have been spared a lot of anxiety if the office staff had written "Tickets can be bought from drivers" on the sign! I don't call that good customer service.

It seems to have been purely local to Riverside, by the way. We bought our tickets for the return trip online and printed them out, but the San Diego main office was open when we got there for our departure.


( 3 comments — Leave a comment )
Jan. 4th, 2017 02:51 am (UTC)
Jan. 4th, 2017 05:54 am (UTC)
Wow, how stressful! I'm so glad you got "there and back again" okay.
Jan. 4th, 2017 04:04 pm (UTC)
So were we!

What's really curious about it is how much of the whole complicated story could not have taken place in the days before cell phones. . . .
( 3 comments — Leave a comment )

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